Simplified course selection using a virtual assistant For over 20 years, Romandie Formation (the Centre Patronal’s brand of courses) has been helping company directors and employees with all their training projects. But with over sixty courses to choose from, finding the right course can be a challenge. Their chatbot can answer any questions related to […]
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Néo, the virtual police officer The aim of the Morges Regional Police is to get closer to the population and break down barriers. To this end, we have helped them to set up a virtual assistant that answers citizens’ questions 24 hours a day in 9 languages. This bot is driven by artificial intelligence and
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Assessment for work and residence permits The Population Service of the canton of Vaud (SPOP) is responsible, among other things, for implementing legislation on migration (foreign nationals and asylum seekers). Given the complexity of this area and the constant changes to the law, the SPOP wanted to set up a tool to test eligibility for
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24/7 multilingual customer support The move to Switzerland by La Redoute, a leading e-commerce player in France, has created new challenges for the support team, who have to respond in three languages. We designed and set up a bot to answer common customer questions. Since 2023, the chatbot has also included a live chat function
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