SiL support
The Virtual Assistant for 2nd Level Support Technicians
This bot, designed to answer specific technical questions, improves the efficiency of the service by lightening the load on the teams. The introduction of the Bot has revolutionised the support service for 2nd level technicians, offering greater responsiveness and easier access to the information they need. It is available 24/7 and facilitates the search for complex information, enabling technicians to concentrate on higher added-value tasks. The Bot has thus become an indispensable tool, making a significant contribution to improving responsiveness and fluidity in the management of internal requests.
| Date | since 2024 |
| Solution | Digitalisation, support |
| Domain | Technical support and customer service |
| Objective | Speed up response to requests and make information searches more fluid |
“We are very satisfied with our experience with Deeplink. The team stands out for its responsiveness, professionalism and ability to understand customers’ needs and constraints. The collaboration is smooth and pleasant, with proactive follow-up that adds real value.
In particular, we’d like to highlight the quality of the support and the seriousness of the assistance provided.“
Mr Yann Mottaz
Head of Multimedia Customer Management
Key points:
- Reduced operational workload for Multimedia technical and administrative staff
- Instant response via bot, accessible 24/7
- Quick access to technical and administrative information
- Improved responsiveness and customer satisfaction